Customer care
Talk to VEYLORA STORE.
Questions about a product, an order, or a payment link? Send a message or contact us directly — we answer every enquiry.
Order enquiries
Include your order reference (starting with VYL-) so we can locate your order and the payment link status immediately.
Frequently asked questions
How do I place an order?+
Add the products you want to your cart, open the cart and continue to checkout. Enter your delivery details, accept the Terms and Privacy Policy, then submit the order. You will see a confirmation with your order reference immediately.
How do I receive a payment link?+
After we review your order, we email a secure payment link to the address you used at checkout. The link is generated by our payment provider for the exact order total. We never ask for card details by email.
How do I check my order status?+
Your confirmation page shows the current status. You can reopen it from the link in your confirmation email, or reply to that email quoting your order reference and we will check for you.
How do I contact customer support?+
Email info@veylorastore.shop or call +1 423 300 6961. If your question is about an order, include the order reference so we can answer faster.
I did not receive my payment email. What should I do?+
Check your spam or promotions folder first. If it has not arrived, email info@veylorastore.shop with your order reference and we will resend the secure payment link.